Refund Policy
Updated: 2 November 2026
This policy explains when and how we refund digital reports, development, audits and support.
Card payments are processed by Paddle: it acts as merchant of record and refunds to the original payment method. Crypto payments are refunded manually to the same wallet.
1. In short
- Before work starts: 100% refund.
- Digital-cleanup report with no findings: 100% refund.
- Report does not match its description: refund within 7 days of delivery.
- Project development: unused prepayment refunded less completed work.
- Completed and accepted work, and a report that matches its description and contains findings, are not refundable.
2. Digital-cleanup reports
Price: $79 for the standard report and $179 for the report with support; the first clients pay $49. Delivery: 72 hours after payment and email confirmation.
A 100% refund is available if:
- the report contains no findings;
- the report does not match what the service page describes;
- we declined the order, for example because it concerns another person;
- you cancelled before the check started.
If email ownership is not confirmed within 14 days, the order is cancelled and we refund the payment.
Crypto refunds go to the wallet the payment came from. If that wallet is unavailable, we agree another address; we cover the network fee.
3. Project development
Websites, web applications, bots, integrations and automation are paid by milestones or prepayment.
- Before work starts: 100% of the prepayment is refunded.
- After work starts: the unused balance is refunded less work actually done, agreed milestones and third-party costs.
- An accepted milestone and delivered result are not refundable unless there are material defects.
- Material defects are fixed free of charge under the warranty agreed in the contract.
4. Audits and SEO research
Audits and research carry the guarantee stated in the service description: if the report has fewer applicable recommendations than agreed, or none apply to the site, we refund 100%.
Before work starts the refund is full. After delivery, a refund is available only under the guarantee or if the result does not match the description.
5. Subscriptions and support
Monthly support can be cancelled at any time. The current paid period is not refunded if the service has already been provided; unused full months are refunded.
6. How to request a refund
Email [email protected] with the subject “Refund”, your order number or payment date, the amount and the reason. We reply within 2 business days with a decision.
For card payments via Paddle we may ask for confirmation from Paddle; Paddle processes the refund under its own rules.
7. Timing and method
Refunds go back by the original payment method: card via Paddle, bank transfer, or USDT to the same wallet.
Funds arrive within 5–10 business days after approval; a bank or payment provider may take longer. We do not cover exchange-rate differences or third-party bank fees unless agreed otherwise.
8. Chargebacks and disputes
Please write to us first — almost every issue can be solved without a bank. If you start a chargeback without contacting us, we may pause the service while the matter is reviewed.
These rules do not limit statutory consumer rights.
9. Changes and contact
We may update this policy; the new version is published on this page with its date.
ProLeadly, 246 Abovyan St, Gyumri, Armenia · [email protected]
Questions and refund requests: use the contact page or email [email protected].